It’s official – monthly billing is here. And, it’s not too late to sign up to receive your first monthly bill by email. Sign up by Tuesday with an email to firstname.lastname@example.org that includes your account number(s), or go through the web portal to get started.
Paperless billing is one of several changes being implemented by the City of Salida to improve customer service, increase operating efficiencies and control costs. You will still receive a bill, but it will be emailed to you rather than sent by the US Postal Service. And, it will arrive a little earlier.
To access the web portal from our website, look under Hot Topics on the right side of the homepage and click online bill-pay for utilities and court. Once you set up your profile you will need your account number(s) and the amount of your last payment(s) to link your utility account(s) to your profile. You will then be able to access your account information whenever it is most convenient. This new system allows you to see your consumption and previous charges, pay your bill and sign up for paperless billing.
Another way customers can help the City control costs is to sign up for ACH payment processing. The Automated Clearing House is an electronic network for financial transactions, which the City has been using since 2009. Now is the perfect time to sign up if you have not already done so. Bills will be less on a monthly basis and a little easier to budget that way. You can access the ACH Authorization form on the website to fill out and return to City Hall. Email it to email@example.com, fax it to 719-539-5271 or simply mail or drop it off in person.
The January bill will be mailed on January 30, 2015 (last business day of the month) and will be due on February 20, 2015. If you are signed up for paperless billing, it will arrive in your inbox Thursday. And, if you are already using ACH to pay your bill, your account will continue to be drafted; however, the date will be moved to the 20th.
Please remember that second notices for late bills will no longer be mailed. Late fees will be assessed the day after the due date and will appear as a balance forward on the next monthly bill. Accounts carrying a balance in excess of 45 days are subject to shut off.
The fourth quarter bill for October, November and December was the last quarterly bill. Payment is due on January 31, 2015. ACH drafts are taking place in January as usual.
If you have any questions about your bill, please do not hesitate to contact us at firstname.lastname@example.org or at 719-530-2622.