Paperless Billing is Here

Did you sign up for paperless billing? If so, you would have already received your fourth quarter utility bill by email. Otherwise, your last quarterly bill will be delivered by the postal service by the end of the week. Paperless billing is one of several changes being implemented by the City of Salida to improve customer service, increase operating efficiencies and control costs. Another way customers can help the City control costs is to sign up for ACH payment processing. The Automated Clearing House is an electronic network for financial transactions, which the City has been using since 2009. If you have not yet signed up for ACH, now is the perfect time to do so. You can access the ACH Authorization form on the website to fill out and return to City Hall. Email it to utilities@cityofsalida.com, fax it to 719-539-5271 or simply mail or drop it off in person. You can also request paperless billing by sending your email address and utility account number(s) to utilities@cityofsalida.com. The fourth quarter bill for October, November and December will be the last quarterly bill you will receive from Salida Utilities. Payment is due on January 31, 2015.  ACH drafts will take place in January as usual. When monthly billing starts in the new year, bills will be due by the 20th of each month. For example, the January bill will be mailed on January 30, 2015 (last business day of the month) and due on February 20, 2015. If you are already using ACH to pay your bill, your account will continue to be drafted; however, the date will be moved to the 20th. We would also like to remind customers of our web portal. This new tool allows you to see your consumption and previous charges, pay your bill and sign up for paperless billing. To access the portal from our website, look under Hot Topics on the right side of the homepage and click online bill-pay for utilities and court. Once you set up your profile you will need your account number(s) and the amount of your last payment(s) to link your utility account(s) to your profile. You will then be able to access your account information whenever it is most convenient. Please remember that second notices for late bills will no longer be mailed. Late fees will be assessed the day after the due date and will appear as a balance forward on the next monthly bill. Accounts carrying a balance in excess of 45 days are subject to shut off. If you have any questions about your bill, please do not hesitate to contact us at utilities@cityofsalida.com or at 719-530-2622.