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Utility Billing will switch to new Software System
For the past several months, City of Salida employees have been working to implement a new “enterprise” software system from Tyler Technologies. The project encompasses many aspects of the City’s operations, and specific software applications are gradually being phased into service. The next major step will be using the new system to produce the … more [...]
Request to Run Water Prompts Council to Cap Residential Water Usage Charges
During their regular meeting on January 22, the Salida City Council set a cap on water usage charges paid by residential customers that will be effective for the first quarter billing cycle. The decision was made in light of the number of water meters that are freezing, which stops service to the home. Customers are [...]
Suggestions offered to prevent frozen water meters
A concern for our water customers when the temperatures drop is the risk that their water meter may freeze, causing a disruption of water service. The highest risk of freezing is actually in the days following severely cold weather when the frost level deepens. When a water meter freezes, the public works department must thaw and repair [...]
Are you interested in learning more about your household water use?
City of Salida water customers interested in learning more about their household water use can “check out” a monitoring device from the public works department. The water meter monitor mounts magnetically to your refrigerator or stove and enables you to track your water usage. For example, you could check the meter reading immediately before and [...]
Customers Encouraged to Check for Water Leaks
In an effort to increase customer service and elevate environmental responsibility, the Salida Utilities Department is mailing over 200 letters this week notifying customers of potential leaks that could be wasting water and driving up their quarterly bill. An advantage of the new meters that were recently installed is the ability for Public Works to [...]
Water and Sewer Bill Reminders
The second quarter water and sewer bills will be mailed at the end of next week, and City staff has some reminders for its customers. First, we continue to encourage our customers to sign up for electronic payment processing instead of mailing a payment. This option for paying water and sewer bills has been used [...]
Quarterly Billing Will Remain; Summer Sewer Usage Charge May Change
As was recently reported in the Mountain Mail, staff spoke to the City Council during the May 15 work session about the pros and cons of a switch from quarterly to monthly utility billing. This topic has been dropped due to a lack of direction from Council to pursue the change. The second topic, also discussed [...]
Additional Water Bill Questions Addressed
This article is a follow up to one posted May 8th to address questions from a citizen about water bills. After responding to the initial six questions City staff received another five questions, which are addressed below. Readers may need to refer back to that May 8th post for the context of some of … more [...]
City Responds to Water Bill Questions
A group of citizens attended the May 1st City Council meeting and brought with them a list of questions about Salida’s water bills and funds. We are posting these questions along with the City’s responses for all members of the community to read in an effort toward greater transparency about the billing methodology. In addition, [...]
Water and Sewer Bills Mailed Out Today
Once every three months, that dreaded bill arrives! This post addresses a few details about the water and sewer billing process. Bills are mailed on the last day of each quarter and payment is due one month later. Charges are for a three-month period but are often compared to monthly rates in other places. Salida’s
